Barrel-Barbecue Terms |
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Customers Own Barrel Barbecue's Direct transfer internet banking
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Barrel-Barbecue Terms We at Barrel-Barbecue.co.uk
are completely dedicated to your total satisfaction.
Guarantee We guarantee Barrel-Barbecue, however, we have no control over the end user application of the products. Unwanted goods If you wish to cancel your order you may do so within 8 days of receipt of the goods. The product if shipped must be returned to us in its original form, unused and including all packaging, if possible, at your expense, whether or not packaged. We will refund the full cost of the item ( not carriage costs) within 30 days. Please e mail, fax or call BEFOREyou return any products. Barrel-Barbecue.co.uk are happy to answer any e mail questions you might have.You may also leave a message or fax. The telephone and Fax number is +44 (0) 1704 821136 and this line is open 9-5. We will then call you back to discuss your query. All calls to this number are confidential and are not monitored by any electronic devices with the exception of the answering service where calls are recorded. Calls are charged at the rate applicable by your telephone service provider from wherever you are calling. We do not offer local rate or freephone telephone numbers. Faulty goods If you wish to return faulty goods you may do so within 7 days of receipt of the goods, for a full refund or replacement. The product must be returned to us complete, including all packaging, if possible. Please e mail, fax BEFORE you return any products. Barrel-Barbecue.co.uk are happy to answer any e mail questions you might have. The telephone and Fax number is +44 (0) 1704 821136 and this line is open from 9-5. All calls to this number are confidential and are not monitored by any electronic devices with the exception of the answering service where calls are recorded. Calls are charged at the rate applicable by your telephone service provider from wherever you are calling. We do not offer local rate or freephone telephone numbers. Payments We accept sterling
cheques (drawn on a UK bank account) Complaints Procedure We take complaints very seriously and thus if you have a complaint you are advised to contact by e mail in the first instance or on + 44 01704821136 (mobile telephone rates apply) between 9-5 Your complaint will be dealt with immediately by telephone where a solution to the issue will be discussed with you. In the case of e mail complaints your query will be dealt with within 2 (two) working days of receipt of that mail. We will keep you informed by e-mail, telephone or fax if you have left a number while we investigate your complaint. Giving a timescale for the expected satisfactory conclusion. Shipping and handling, Post and packing UK mainland delivery is included in
the price unless otherwise stated , other destinations (worldwide)
will be quoted a Shipping and Handling cost before despatch Delivery Schedule You will normally receive your order within 2 working days of your cheque payment clearing, however, some items may from time to time take longer. In these cases we will contact you to advise you on the situation. This does not affect your statutory rights as a consumer.
Reaching Us If you need to reach us, please e-mail us on Sales@Barrel-Barbecue.co.uk alternatively, you can call or fax on +44 (0)1704 821136. You can of course write to us at: Barrel-Barbecue.co.uk, 8 Smithy Lane, Holmeswood, Ormskirk, Lancashire L40 1UH , ENGLAND Privacy Policy Barrel-Barbecue.co.uk only collect information given at the time of ordering and do not disclose buyers information to third parties. Cookies are NOT used on our store site to track you. All data is collected lawfully and in accordance with the Data Protection Act 1998. We do not use your submitted information for any Marketing Purposes by us or any third party. All data transmitted at the time of your order, or collected via e-mail forms from you (the customer) by us (Barrel-Barbecue.co.uk) are used only for the processing of your order or answering questions you have made. Invoices are printed and saved in paper format for Inland Revenue tax purposes only, in accordance with UK Law. Data held at our secure server is automatically deleted after 3 months. Privacy for the site is maintained by Andrew Forrest All statement above do not affect your statutory rights as a consumer |
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| This website is owned by Bins-n-Benches Ltd registered in England 05421623. smithy lane, holmeswood, ormskirk, L40 1UH. Tel 01704821136 | ||